Booking

Frequently asked questions

• When is the check-in and check-out time?
  Answer: Your room is guaranteed to be ready by 2 p.m. Check-out is carried out before 12:00.;

  Early check-in and late check-out services are available for an additional fee and based on availability.

• What documents are needed for the settlement?
  Answer:

  In accordance with the current Legislation of the Russian Federation, check-in and registration of guests is carried out only if you have a general passport or an original international passport. Other identification documents cannot serve as a basis for checking into the hotel.

  For foreign citizens, the necessary documents are a passport, as well as documents allowing them to stay in the territory of the Russian Federation (visa, migration card).
  

  Minors who have not reached the age of 14 are checked into the hotel on the basis of identity documents of their parents (adoptive parents, guardians), accompanying person(s), provided that such accompanying person(s) provides the written consent of their legal representatives (one of them), as well as certificates of the birth of these minors.

• Is it possible to stay with pets?
  Answer: Pets are not allowed at the hotel.
  
• What is the weather like? Where can I see it?
  Answer: The most up-to-date information about the weather is presented on the main page of the website - in the widget "Weather at the resort". The weather forecast and the resort's webcams are also available on the official website of the Rosa Khutor resort.

• Is there a restaurant in the hotel?
  Answer: The family restaurant "Varezhka" is located on the 2nd floor of the hotel. You can book a table by phone 8 938 448 80 90.

• How to get to the hotel?
  Answer:

  GPS coordinates for the navigator are 43.661000, 40.317607

  By public transport:

  • from Sochi railway station — city buses No. 105e, 105c and 105 to the Rosa Khutor bus stop;
  • from Adler city center (Novy Vek bus stop) — city buses No. 535, 535e to Rosa Khutor bus stop;
  • from Sochi International Airport — city buses No. 105, 105c and 535 to the Rosa Khutor bus stop;
  • the Lastochka electric train runs from Sochi or Adler railway station to Rosa Khutor railway station according to the schedule on the Russian Railways website, then the resort's branded bus runs to the Rosa Khutor terminus (upon arrival of electric trains), as well as city buses No. 105, 105c, 535 or 163.
  • Ski Inn Rosa Khutor SPA Hotel can be reached from the Rosa Khutor bus stop by the Olympia cable car for free or by special buses (only for the duration of the cable car stop), after showing your booking confirmation and passport. The hotel is located within walking distance (300 m) from the Rosa Plato cable car station.
  • The cost of a walking ticket for the Olympia cable car is 50 rubles. per day for guests over 15 years old and 30 rubles. per day for guests from 7 to 14 years old. Children under 6 years old can use the cable car free of charge. You can purchase a ticket upon check-in at the reception. The first check-in to the hotel remains free upon confirmation of booking.

  By private transport:

  Take the Adler – Krasnaya Polyana highway, turning into the village of Esto-Sadok onto the Alpine Highway in the direction of the Sanki complex and the Olympic Mountain Village. The service of finding a car on the territory of the Olympic Mountain Village is chargeable - 600 rubles /day when paying at Reception. The common parking area is within walking distance from the hotel.

• Is there a parking lot near the hotel?
  Answer: There are 2 types of parking - paid and free. Paid parking is located on the territory of the Olympic Mountain Village - next to the hotel. The cost of parking is 600 rubles. per day when paying at Reception. Free parking is located outside the Olympic Mountain Village, within walking distance from the hotel - near the checkpoint.

• Is it possible to add lunch or dinner to your stay?
  Answer: Unfortunately, there are no complex lunches and dinners at the hotel. You can have lunch and dinner at the A la carte restaurant.

• Is it possible to book a room with a guaranteed view/floor/room number in advance?
  Answer:

  Unfortunately, this is not possible, but when booking a room, we will clarify all the details and wishes and try to take them into account if possible.

• Is a ski pass included in the room rate?
  Answer:

  Ski pass is not included in the price. It is purchased separately: at the ticket offices of the resort, at the Reception of the hotel, or online on the official website of the Rosa Khutor resort .

• Where can I rent equipment?
  Answer:

  For the convenience of guests, an official Rosa Khutor rental office is available on the 2nd floor of the hotel in winter, as well as personal lockers for storing and drying equipment.

  
  
• How far is the hotel from the ski lift?
  Answer:

  The Chalet chairlift is located right at the exit of the Ski Inn SPA 4* hotel, 10 meters away.